Last updated: April 17, 2025
Cancellation Policy & Booking Terms
Schwangau Homes / MMJJ Beratung GmbH
1. Reservation
The booking becomes binding once the guest makes a reservation and it is confirmed by Schwangau Homes. Confirmation is usually sent via email. To finalize your reservation, payment is required – either by bank transfer or via our online payment system. The payment link will be included in the reservation confirmation email.
1a. Online bookings
Clicking the “Book Now” button confirms your reservation unless a correction is requested within 12 hours.
2. Payment
The remaining balance is due before or upon arrival, either in cash, by bank transfer, credit card, or PayPal. Any deviations must be approved in advance.
3. Cancellation Policy
Up to 30 days before arrival: Free cancellation
Up to 14 days before arrival: 25% cancellation fee
Less than 14 days before arrival: 50% cancellation fee
Less than 5 days before arrival, no-show, or early departure: No refund
We strongly recommend travel insurance.
4. Cancellation by Schwangau Homes
We reserve the right to cancel the booking in the event of non-payment over 10 days, emergencies, or force majeure (e.g. fire, flood, natural disaster).
5. Check-in Time
Check-in is possible from 3:30 p.m. You will receive detailed arrival instructions via email explaining how to access your apartment. You may check in anytime after 3:30 p.m.
6. Arrival and Departure Days
Both check-in and check-out days are considered part of the stay.
7. Damages
Guests are liable for any damage caused during their stay. Charges will apply immediately.
8. Use of Common Areas
Use of the garden and parking lot is at your own risk.
9. Liability
Schwangau Homes is not liable for loss or damage to personal belongings, including vehicles.
10. Prohibitions
Open fires are not allowed (except outdoor grill)
Electric blankets are not permitted
Ironing is only allowed in the basement laundry room
Smoking is strictly prohibited inside the house
11. Departure Day
Check-out must be completed by 10:00 a.m. Please leave the key in the mailbox, which will remain open for your departure.
12. Compliance
House rules must be respected at all times. We wish you a pleasant and relaxing stay!